Privacy Policy for PristineSweep Collective
At PristineSweep Collective, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, discloses, and safeguards your information when you visit our website for commercial and residential cleaning services, including office cleaning, deep carpet cleaning, window washing, post-renovation cleanup, move-in/move-out cleaning, disinfection services, routine maintenance, specialized floor care, and high-pressure washing. We adhere to relevant data protection laws and regulations, including the Singapore Personal Data Protection Act (PDPA) and general principles of GDPR where applicable.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us.
- Personal Data: This includes information such as your name, address (for service location and billing), email address, phone number, and payment information (when you book services). We collect this when you fill out contact forms, request a quote, book a service, or communicate with us directly.
- Usage Data: We automatically collect certain information when you visit, use, or navigate our platform. This includes your IP address, browser type, operating system, referring URLs, device information, and a timestamp of your visit. This data is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.
- Cookies and Tracking Technologies: Our site may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These are used to understand how you interact with our services, improve your user experience, and for marketing purposes. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- To Provide Services: To process your service requests, manage appointments, deliver cleaning services, and manage your account.
- For Communication: To respond to your inquiries, send you service-related updates (e.g., appointment confirmations, reminders), and provide customer support.
- For Marketing and Promotions: To send you promotional materials about our services, special offers, and updates that may be of interest to you, based on your preferences. You can opt-out of these communications at any time.
- To Improve Our Services: To understand how our site and services are used, gather demographic information about our user base, and improve our website functionality and service offerings.
- For Security and Fraud Prevention: To protect against fraudulent or illegal activity and to ensure the security of our online platform and data.
- For Legal Compliance: To comply with legal obligations, respond to subpoenas, court orders, or other legal processes.
3. Sharing Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: We may disclose information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
4. Data Security
PristineSweep Collective implements appropriate technical and organizational security measures designed to protect the security of any personal information we process. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights concerning your personal data. We endeavor to respect these rights for all our users:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
7. Children's Privacy
Our online platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this Privacy Policy, your privacy rights, or our data practices, please contact us at:
PristineSweep Collective
315 Ang Mo Kio Avenue 6,
#09-02 Techpoint,
Singapore, Central Region, 569808
Singapore